Returning an item
Whilst we at All My Accessories hope you are delighted with your purchase should you change your mind or if you are not completely satisfied with your purchase please firstly email quoting your Invoice Number and Item description from your Sales Receipt with the reason for return. This will enable us to expect your goods and will speed up the refund/exchange process.
All goods must be in their original re-saleable condition complete with original product labels attached and not scented with perfume, makeup marks or scratched or used in any way, they must be returned along with the original receipt within 14 days of you having received the item. Once we receive the goods we will be able to issue a full refund (excluding the original delivery charge).
This returns policy does not affect your statutory rights.
Please note: The item is your responsibility until it reaches us. For your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The item being returned must be in a saleable condition in its original, undamaged packaging and we will consider the overall condition of the product being returned when making a refund. We reserve the right to refuse a refund if the condition of the goods are returned are not in the outgoing condition. This does not affect your statutory rights.
Please send all returns to:
All My Accessories
3 Westbury Court Business Centre
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from All My Accessories for a full refund.
If you need to cancel your order for any reason please email us as soon as possible at firstname.lastname@example.org quoting your name, item description, and date of order. If however your order has already been processed and despatched, you will need to return the order to us for a refund and follow the instructions for returns as above.
When will I receive my refund?
Please allow 3 working days from receipt of a return for us to process a refund.
Once a refund is processed you will receive an email confirming this. The email will be sent to the same address from which the order was made.
After receiving the return confirmation email, please allow approximately 7 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. Please note your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 7 working days.
We endeavour to ensure our goods are in perfect condition when they are despatched but in the unlikely event of receiving a faulty item please contact us as soon as possible to obtain a refund. Please email us on email@example.com quoting your Invoice Number, Item description, date of purchase name and delivery address of order from your Sales Receipt, full details of the fault and we will then advise you how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. If the item is deemed to be faulty upon inspection the reasonable return costs of postage will be refunded.
I received the wrong item
Very occasionally we may make a mistake and if the item you received is not what you originally ordered, please contact us firstname.lastname@example.org or Tel 01280260810
your Invoice Number from your Sales Receipt. Also, provide us with the item description product code and date of order.
Please note we will refund your original delivery charge when a product is faulty, damaged or sent in error but not when a product is simply unwanted.